At its height on Thursday, the outage impacted over 70,000 subscribers; however, earlier in the day, disruptions affecting between 32,000 and 50,000 customers were recorded.”We are sorry for the network outage that occurred on Thursday,” the Dallas-based AT&T said. “We recognize the frustration this outage has caused and know we let many of our customers down.”
In a statement released on the day of the outage, the business said that a preliminary investigation determined that the disruption was “caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.”
The FBI and the Department of Homeland Security assisted with the Federal Communications Commission’s probe into the outage, according to White House officials.
AT&T said that the $5 credit may not appear on bills for two billing cycles and that it does not apply to Cricket Wireless, prepaid, or corporate users.
“For the portion of consumer and small business customers most impacted by the outage, we are automatically applying for an account credit,” it said.
According to the firm, efforts are being made to prevent another interruption of this kind.
NEWS COLLECTED: NBC NEWS
